1. Can I return or exchange a custom item if I change my mind? Here's the deal, custom items are totally final sale because we literally make each piece just for you! We can't accept returns for sizing oops moments, color changes of heart, or "I should have ordered the hoodie instead" situations. So definitely double (or triple!) check everything before hitting that order button!

2. What happens if there's a mistake or quality issue with my order? We stand behind our work 100%! If your order arrives with production defects (holes, tears, manufacturing flaws), printing errors (wrong colors, placement, or artwork that doesn't match your approved proof), or decoration issues (embroidery defects, ink problems, decoration quality fails), just give us a shout within 7 days! We'll absolutely provide a free replacement - no exceptions! 

3. How do I figure out what size to order? Every product has a manufacturer size chart that's your best friend! Pro tip: grab a favorite shirt you already own, measure it, and compare to our charts. Trust us, it's way more accurate than guessing, and remember, we can't exchange for sizing mishaps!

4. Can I cancel or change my order after submitting it? We move FAST (it's one of our superpowers!), so we honestly can't guarantee changes or cancellations once you've placed your order. Please give everything a final look-over (spelling, colors, sizes) the whole shebang before checkout!

5. Do you offer refunds? Nope, no refunds on custom products since they're made specifically for you! But if there's something we goofed up, we'll absolutely reprint or replace it at zero cost to you, that's our promise!

6. What kind of decoration methods do you use? We've got ALL the cool techniques! Embroidery, DTG (Direct to Garment), DTF (Direct to Film), appliqué, and Screen printing too. Our team picks the perfect method for your specific project to make sure it looks incredible and it fits your budget.

7. What's your turnaround time? Typically 10-14 business days after we nail down your artwork, but honestly? We're pretty much magicians when it comes to meeting deadlines, especially for teams and events. Just tell us what you need!

8. Can I bring my own garments for decoration? We really, REALLY recommend using our approved vendors because we know those products inside and out! If you bring your own, we'll decorate them but it's totally at your own risk and we have a great little form for you to sign since we aren't able to replace anything that goes sideways.

9. Is there a minimum order? We love being flexible, so no hard minimums! But pricing definitely gets better with quantity, so for webstores and team orders, 12+ pieces usually gives you the best bang for your buck.

10. Can I place a group or team order online? YES! We build custom webstores that make group ordering super easy. You get a private link to share with your crew, and everyone can order exactly what they want. It's honestly one of our favorite things to set up!

11. Where are your products made and decorated? We source all our blank apparel from trusted U.S. distributors, and every single decoration happens right here in our shop. Local quality you can count on!

12. Do you offer rush orders? Absolutely! Just contact so we can check availability and let you know about rush fees. We're pretty legendary at pulling off last-minute miracles (within reason, of course)!

13. What about artwork, do I need to have it ready? The more print-ready your artwork is, the faster we can get rolling on your project! We need vector files (like .AI, .EPS, or .PDF) that are high-resolution and properly sized for the best results. If you've got those ready to go, we can jump straight into production! But if you need help converting files, creating something from scratch, or getting your artwork into the right vector format, we're totally here for that too! Design work is $50/hour, and honestly, it's worth it to make sure everything looks absolutely perfect! 

14. What if I need to add something last minute? If we haven't started production yet, we'll totally try to squeeze in your additions! If we're already rolling, we might need to do a second run, but we'll walk you through all your options and make it work somehow.

15. Do you guarantee your work? You bet we do! If we make an error, we own it completely. Just let us know within 7 days and we'll get a replacement or reprint out to you faster than you can say "Common Thread rocks!"

All custom apparel items are made-to-order and are FINAL SALE. Due to the personalized nature of our products, we cannot accept returns or offer refunds on custom decorated items.

Quality Guarantee

We stand behind our work! If your order arrives with production defects like holes, tears, or manufacturing flaws, we've got you covered with a free replacement. The same goes for printing errors where the colors, placement, or artwork don't match your approved proof, or decoration issues like embroidery defects, ink problems, or anything that doesn't meet our quality standards.

To qualify for a replacement, you'll need to contact us within 7 days of receiving your order, provide photos of the defective items, and include your order number in all correspondence.

Limited Exchanges (Pre-Production Only)

Size exchanges might be possible, but only if your items haven't entered production yet, web stores haven't closed, you contact us within 24 hours of placing your order, and replacement sizes are available in our inventory.

We cannot accept exchanges for customer error in product selection, colors, or sizing, changes of mind after proof approval, artwork errors that you approved in the proofing process, or items that have been worn, washed, or altered.

What We Cannot Return or Exchange

We cannot return or exchange custom decorated items since all sales are final. This includes items where you provided incorrect sizing information, approved artwork that you later decide you don't like, orders where you supplied your own garments, or items damaged due to misuse or improper care.

Customer Supplied Garments

We accept customer-supplied garments with the understanding that Common Thread Custom Apparel assumes no liability for damage, misprints, or decoration issues on items we did not supply. Customer-supplied garments are decorated entirely at your own risk.

Order Cancellations

Order cancellations are only possible before production begins, which is typically within 24 hours of proof approval. Once production has started, orders cannot be cancelled. Any cancellation fees will be deducted from refunds if work has already begun.